How to Have a Great Visitor Experience at the Boonshoft Museum of Discovery

By ANGELA SHAFFER and EZEKIEL McLEAN

As the Boonshoft Museum explores ways of improving the quality of our guests’ experiences, we’ve developed a few approaches to help to ensure that your visit is fun, interesting, and safe. Every trip starts at the beginning, so plan for contingencies before leaving home.

Guests should be prepared to show a photo ID, as members, reciprocal members, and patrons using credit/debit cards will be asked to show their identification. If you have a reciprocal membership card from a partnering institution, please have that card with you as well.

The Museum does not host a cafe or restaurant, so bring along lunch and a few snacks for yourself and your family. You can also purchase items from the Food Chain vending area on the second floor. The Food Chain’s vending machines offer sandwiches, drinks, snacks, and other treats. There are also snacks and beverages available for purchase in the Discoveries Gift Shop near the front entrance of the Museum.

Be sure to dress for the weather, and consider that temperature fluctuations may occur that can make certain areas of the Museum warmer or cooler than average. Also consider bringing a change of clothing for kids, as they can get their clothing wet playing at the water table. You can place items in rental lockers located in the coat room in the front lobby of the Museum and change according to need.

The Boonshoft Museum has designated stroller parking areas – one inside the planetarium, and one just outside the Kids Place area on the first floor. The Museum offers a limited number of strollers and wheelchairs for rent during visits. See a Guest Services staff member at the front desk of the Museum for information.

There are maps and program guides available at the front desk at check-in. Elevators and stairway approaches also offer stationary maps with visitor information. Restrooms are located on each floor, and the Main Exhibition Hall is located on the second floor adjacent to the Food Chain vending area.

The Planetarium screens many unique science shows about topics as diverse as Sky Tonight, with some featuring dinosaurs like Flying Monsters and Did an Asteroid Kill the Dinosaurs? Still, others investigate the amazing wonders of the world. Be advised that they begin promptly on the hour. To ensure seating, be in line in front of the doors of the theater, (note that the line may often extend into the Hall of the Universe) at least five minutes before the start of the show!

If you or your child suffer a minor injury, a bump, abrasion, or simply need to apply a new Band-Aid, head to the front desk as quickly as possible. If you happen to see a Museum staff member along the way, stop them because they may be able to guide you to a closer first-aid location. We will just need you to fill out a quick incident report.

If your child is lost, head to the front desk right away. If you spot a staff member along the way, stop them as they may have a radio and can begin to mobilize others immediately. Otherwise, the front desk can start the process. You will be asked for a description of your child and where they were last seen. A staffer will stay with you should you choose to start looking, rather than stay at the front desk.

Museum staff members will clear areas closest to the child’s last known location. Once the child is found, staff members will communicate over radio how best to reunite the two parties. One of the most common places that parents lose sight of their children is on the climbing tower, as it can be accessed on either floor. If you have young children, have an adult on each level if possible; otherwise, you may want to consider not utilizing the climbing tower during your visit.

These are some helpful suggestions to help you enjoy your visit to the Boonshoft Museum of Discovery. If you have questions or thoughts that you’d like to share, please contact the Museum at www.boonshoftmuseum.org, or by calling (937) 275-7431.

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